Το VW Group στη κορυφή έρευνας ικανοποίησης πελατών

Η JD Power και το βρετανικό WhatCar? έκαναν από κοινού μια έρευνα ζητώντας από τους συμμετέχοντες να δηλώσουν το κατά πόσο ικανοποιημένοι είναι από το αυτοκίνητό τους. Σε αυτή την έρευνα λοιπόν, το VW Group κατάφερε και βρέθηκε στις τρεις πρώτες θέσεις, με τα VW up!, VW Golf Plus και Skoda Yeti. Η πρώτη δεκάδα συμπληρώνεται

από τα Mercedes C-Class, VW Scirocco, VW Tiguan, Lexus CT200h, Skoda Octavia, Volvo V70/XC70 και Jaguar XF.

Αν δούμε την λίστα από το τέλος, στη τελευταία θέση βρέθηκε το Chevrolet Spark, με τα Alfa Romeo MiTo, Citroen C3, BMW X1, Ford Ka, Fiat Grande Punto, Citroen C4, Smart ForTwo, Ford Fusion και Citroen C1 να ακολουθούν.

Αναλυτικά τα αποτελέσματα της έρευνας μπορείς να τα βρεις στους πίνακες που ακολουθούν.

Νικητές κατηγορίων Κατάταξη μοντέλων Κατάταξη κατασκευαστών Small carCitroën DS3Large SUVLexus RXSmall MPVKia VengaMPV VWVW TouranExecutiveVolvo V70/XC70FunVW SciroccoFamilyMercedes C-ClassSUVSkoda YetiSmall family carVW Golf PlusCity carVW Up 1Volkswagen Up!85.1%2Volkswagen Golf Plus84.3%3Škoda Yeti82.8%4Mercedes-Benz C-Class82.0%5Volkswagen Scirocco81.9%6Volkswagen Tiguan81.7%7Lexus CT81.2%7Škoda Octavia81.2%7Volvo V70/XC7081.2%10Jaguar XF80.8%11Kia Sportage80.5%12Honda CR-V80.4%12Volkswagen Touran80.4%14Ford C-Max/Grand C-Max80.2%15Škoda Superb80.0%16Kia Venga79.7%16Lexus RX79.7%16Seat Leon79.7%19Peugeot 300879.5%20Volkswagen Golf79.4%21Citroën DS379.3%22Mercedes-Benz E-Class79.2%23Hyundai iX3579.1%23Mazda 679.1%25Volkswagen Passat CC78.9%26Honda Jazz78.8%26Toyota Auris78.8%26Volvo S40/V5078.8%29Audi A6/RS6/S6/Allroad Quattro78.7%29Audi Q578.7%29Kia cee’d78.7%32Audi A3/S3/RS378.6%32Toyota RAV478.6%34Land Rover Range Rover Evoque78.5%34Volvo S60/V6078.5%36BMW 3 Series78.4%36Nissan Note78.4%36Nissan Qashqai78.4%36Toyota Prius78.4%40BMW 1 Series78.3%40Mazda 278.3%40Škoda Fabia78.3%40Toyota Avensis78.3%44Audi A178.2%44Toyota Yaris78.2%46MINI Hatch/Clubman/Convertible78.1%46Toyota Verso78.1%48Audi A5/S5/RS578.0%49Volkswagen Passat77.9%50BMW X377.8%51Honda Civic77.7%51Renault Scénic/Grand Scénic77.7%53Ford Fiesta77.6%53Suzuki Swift77.6%55Ford Focus77.5%56BMW 5 Series77.4%56Hyundai i2077.4%58Mercedes-Benz A-Class77.2%Study Average77.2%59Vauxhall Meriva77.1%59Volkswagen Polo77.1%61Hyundai i1077.0%61Land Rover Range Rover77.0%61Mazda MX-577.0%61Vauxhall Insignia77.0%65Land Rover Freelander76.9%65MINI Countryman76.9%65Toyota Aygo76.9%68Kia Picanto76.8%69Hyundai i3076.7%70Ford Kuga76.5%70Ford Mondeo76.5%72Land Rover Discovery76.4%72Mazda 376.4%74Citroën C3 Picasso76.3%74Peugeot 20876.3%76Audi A4/RS4/S4/Allroad Quattro76.2%77Nissan Juke76.1%78Vauxhall Astra76.0%79Citroën C4 Picasso75.9%80Ford S-Max75.6%81Audi Q375.2%81BMW X575.2%83BMW Z475.1%84Vauxhall Zafira75.0%85Ford Galaxy74.9%85Seat Ibiza74.9%87Audi TT74.8%87Renault Mégane74.8%87Vauxhall Corsa74.8%90Peugeot 30874.7%91Fiat Panda74.6%91Peugeot 10774.6%93Citroën Berlingo74.5%94Nissan Micra74.4%94Renault Clio74.4%96Peugeot 20774.2%97Fiat 50074.1%98Alfa Romeo Giulietta74.0%99Kia Rio73.5%100Citroën C173.2%101Ford Fusion73.0%102smart fortwo72.8%103Citroën C472.6%104Fiat Grande Punto/Punto Evo72.5%105Ford Ka71.7%106BMW X171.4%106Citroën C371.4%108Alfa Romeo MiTo69.9%109Chevrolet Spark67.6% 1Jaguar80.8%1Lexus80.8%3Mercedes-Benz80.1%4Škoda80.0%5Volkswagen79.1%6Honda78.9%7Volvo78.4%8Toyota77.9%9Kia77.8%9Mazda77.8%9MINI77.8%12Audi77.7%13BMW77.5%14Land Rover77.4% Study Average77.2%15Ford77.0%15Hyundai77.0%15Nissan77.0%18Seat76.7%19Vauxhall75.7%20Peugeot75.3%21Renault75.2%22Citroën75.1%23Suzuki74.8%24Fiat73.9%25Alfa Romeo72.5%26Chevrolet68.0% Δελτίο Τύπου

JAGUAR NAMED BEST BRAND IN WHAT CAR? / J.D. POWER SURVEY FOR THIRD SUCCESSIVE YEAR

IN BRIEF

Jaguar named Best Brand in What Car? / J.D. Power survey for a third year in a rowJaguar XF placed in top 10 models to own in UK car marketLuxurious interiors, styling and powerful engines in Jaguar cars all rated highly by customers

IN DETAIL

(Whitley, Coventry – 29 May 2014) Jaguar is the number one automotive brand in the UK, according to the 2014 What Car? / J.D. Power survey*. The result means Jaguar has now retained the title of Best Brand in this influential survey for a remarkable three years in a row.

The survey considered the opinions of over 15,000 UK car owners, who rated 109 car models from 27 brands. Jim Holder, What Car? Editor-in-Chief, said: “It is great to see Jaguar rated so highly by customers in the company’s home market. The XF is Jaguar’s best-selling model and it is easy to see why – customers gave excellent ratings across styling, comfort and reliability”.

Jaguar’s Best Brand accolade was attained due to the marque’s high ratings for styling, comfort, reliability, insurance costs and dealer facilities. The Jaguar XF finished 10th in the survey, and was one of the most highly rated cars in the executive class. The XF has won numerous international awards since its launch, with sales increasing each year with the introduction of new body styles, powertrains and trim levels.

Jeremy Hicks, Jaguar Land Rover UK Managing Director, said: “I am extremely proud of the design, engineering and manufacturing teams at Jaguar, for producing a range of cars that our customers adore. And I am delighted that the Jaguar UK dealer network consistently delivers a service to our customers that means owning a Jaguar is as enjoyable as it is to drive one.

“For Jaguar to be placed at the top of the What Car? / J.D. Power survey results for the third year in a row is a huge honour. With a number of exciting new product launches in our plans, we look forward to bringing the Jaguar ownership experience to a whole range of new customers.”

- ENDS –

Editors’ notes

* Jaguar finished joint first with Lexus.

The What Car?/J.D. Power study measures customer satisfaction with the vehicle and dealer service and is based on evaluation of numerous attributes grouped in four key measures. In order of importance they are: vehicle appeal (31%), which includes performance, design, comfort and features; vehicle quality and reliability (22%); ownership costs (25%), which includes fuel consumption, insurance and costs of service/repair; and dealer service satisfaction (22%).

The What Car?/J.D. Power customer satisfaction survey took place during January and March 2014, opinions from over 15,000 motorists about their car: registered between January 2011 and December 2012. Only models with more than 4000 sales were considered (109 in total).

2014 manufacturer league table

1Jaguar80.8%1Lexus80.8%3Mercedes-Benz80.1%4Škoda80.0%5Volkswagen79.1%6Honda78.9%7Volvo78.4%8Toyota77.9%9Kia77.8%9Mazda77.8%9MINI77.8%12Audi77.7%13BMW77.5%14Land Rover77.4% Study Average77.2%15Ford77.0%15Hyundai77.0%15Nissan77.0%18Seat76.7%19Vauxhall75.7%20Peugeot75.3%21Renault75.2%22Citroën75.1%23Suzuki74.8%24Fiat73.9%25Alfa Romeo72.5%26Chevrolet68.0%

What Car? / JD Power category winners

Small carCitroën DS3Large SUVLexus RXSmall MPVKia VengaMPV VWVW TouranExecutiveVolvo V70/XC70FunVW SciroccoFamilyMercedes C-ClassSUVSkoda YetiSmall family carVW Golf PlusCity carVW Up

2014 model league table

1Volkswagen Up!85.1%2Volkswagen Golf Plus84.3%3Škoda Yeti82.8%4Mercedes-Benz C-Class82.0%5Volkswagen Scirocco81.9%6Volkswagen Tiguan81.7%7Lexus CT81.2%7Škoda Octavia81.2%7Volvo V70/XC7081.2%10Jaguar XF80.8%11Kia Sportage80.5%12Honda CR-V80.4%12Volkswagen Touran80.4%14Ford C-Max/Grand C-Max80.2%15Škoda Superb80.0%16Kia Venga79.7%16Lexus RX79.7%16Seat Leon79.7%19Peugeot 300879.5%20Volkswagen Golf79.4%21Citroën DS379.3%22Mercedes-Benz E-Class79.2%23Hyundai iX3579.1%23Mazda 679.1%25Volkswagen Passat CC78.9%26Honda Jazz78.8%26Toyota Auris78.8%26Volvo S40/V5078.8%29Audi A6/RS6/S6/Allroad Quattro78.7%29Audi Q578.7%29Kia cee’d78.7%32Audi A3/S3/RS378.6%32Toyota RAV478.6%34Land Rover Range Rover Evoque78.5%34Volvo S60/V6078.5%36BMW 3 Series78.4%36Nissan Note78.4%36Nissan Qashqai78.4%36Toyota Prius78.4%40BMW 1 Series78.3%40Mazda 278.3%40Škoda Fabia78.3%40Toyota Avensis78.3%44Audi A178.2%44Toyota Yaris78.2%46MINI Hatch/Clubman/Convertible78.1%46Toyota Verso78.1%48Audi A5/S5/RS578.0%49Volkswagen Passat77.9%50BMW X377.8%51Honda Civic77.7%51Renault Scénic/Grand Scénic77.7%53Ford Fiesta77.6%53Suzuki Swift77.6%55Ford Focus77.5%56BMW 5 Series77.4%56Hyundai i2077.4%58Mercedes-Benz A-Class77.2%Study Average77.2%59Vauxhall Meriva77.1%59Volkswagen Polo77.1%61Hyundai i1077.0%61Land Rover Range Rover77.0%61Mazda MX-577.0%61Vauxhall Insignia77.0%65Land Rover Freelander76.9%65MINI Countryman76.9%65Toyota Aygo76.9%68Kia Picanto76.8%69Hyundai i3076.7%70Ford Kuga76.5%70Ford Mondeo76.5%72Land Rover Discovery76.4%72Mazda 376.4%74Citroën C3 Picasso76.3%74Peugeot 20876.3%76Audi A4/RS4/S4/Allroad Quattro76.2%77Nissan Juke76.1%78Vauxhall Astra76.0%79Citroën C4 Picasso75.9%80Ford S-Max75.6%81Audi Q375.2%81BMW X575.2%83BMW Z475.1%84Vauxhall Zafira75.0%85Ford Galaxy74.9%85Seat Ibiza74.9%87Audi TT74.8%87Renault Mégane74.8%87Vauxhall Corsa74.8%90Peugeot 30874.7%91Fiat Panda74.6%91Peugeot 10774.6%93Citroën Berlingo74.5%94Nissan Micra74.4%94Renault Clio74.4%96Peugeot 20774.2%97Fiat 50074.1%98Alfa Romeo Giulietta74.0%99Kia Rio73.5%100Citroën C173.2%101Ford Fusion73.0%102smart fortwo72.8%103Citroën C472.6%104Fiat Grande Punto/Punto Evo72.5%105Ford Ka71.7%106BMW X171.4%106Citroën C371.4%108Alfa Romeo MiTo69.9%109Chevrolet Spark67.6%

About What Car?

What Car?, the UK’s biggest car-buying brand and includes a perfect-bound print magazine, a digital magazine, a market-leading website, a number of apps and several established brand extensions. Its flagship magazine has helped Britain’s car buyers make purchasing decisions for 40 years, and its tests are widely regarded as the most trusted source of new-car advice.

Latest National Readership Survey results indicate that 510,000 people read What Car? magazine every month (NRS Jan 2012-Dec 2012).

Whatcar.com is the UK’s leading car-buying website, offering trusted reviews and data on every new car. A winner of numerous awards and accolades, whatcar.com is recognised as one of the UK’s leading consumer websites for car purchases, and attracted over three million visits in October 2013 (desktop and mobile). The website also offers advice on car leasing, new car deals and used cars for sale.

Managing more than 70 brands in 24 offices across six countries, Haymarket Media Group is a truly worldwide media and information business. While Haymarket is intensely proud of its print heritage, its digital businesses are also thriving, along with its content, media agency and live events.