Intercollege Larnaca is looking for Call Centre Representative

INTERCOLLEGE – CALL CENTRE REPRESENTATIVEMain Job Tasks and ResponsibilitiesSupport and provide superior service via phones, e-mails as a receiver and callerUse questioning and listening skills that support effective telephone communicationprovide customers with product and service informationenter new customer information into CRM systemprocess documents, forms and applicationsidentify and escalate priority issuesdocument all call information according to standard operating procedurescomplete call logs and produce call reportsKey Competenciespersuasivenesstenaciousnegotiation skillsverbal and written communication skills customer service orientation organizational skills attention to detail judgementAn attractive remuneration and benefits package will be offered to the appropriate candidates. Please submit your application with a copy of your CV and other supporting documents to:INTERCOLLEGEP.O.B. 42572, Larnaca 6500,Cyprus Tel: 24747500Email: [email protected], Web: www.intercolleges.com